Privacy Policy

Factr are committed to protecting and respecting your privacy. All the information on this page details the way in which we will use your personal information and how it will be shared. Please read the following carefully.

Any updates to our privacy policy in the future will be posted on this page and your continued use of our Factr website and facilities confirms your acceptance of any updated versions. 

What information do we collect about you?

We may collect and process the following data about you (“your information”):

• Information that you submit online via our website or digital advertising when you register and / or log in.
• Any correspondence you email to use or send via another channel
• Details of your visits to our site and the resources that you access
• Traffic data and communication data
• Purchase history
• Workout history and booking information
• Credit card information if you decide to link a card to your customer account.

How will we use your information?

We use your information in the following ways:

• To ensure that our site’s content is presented as effectively as possible for you
• For our internal purposes, such as quality control, reporting, site performance, system administration and to evaluate the use of our site so that we can provide you with enhanced services
• To notify you about changes to our services
• To provide you with information, products or services that you request from us, or which we feel may interest you (provided of course that you agree)
• To create reports to assist with future marketing and communications to carry out our obligations arising from any contracts with you (including processing your payment for credits and to reserve your place on Factr sessions when you have made a booking)
• To enable you to participate in interactive features of our site when you choose to do so.

We may monitor your use of our site and record your email address and/or IP address, operating system and browser type, for system administration and to report aggregate information to our advertisers. This is statistical information about our users’ browsing actions and patterns and does not identify any individual.

We only retain your information for the period allowed and advised by law and reserve the right to request for your details to be removed from our operating system at any time.

Cookies

We may use “cookies” to collect the information referred to and track your use of our site. Cookies are small data files, which gather information about your use of our site and help us to provide you with a good experience when you browse our site.

Marketing

Providing your consent to receive marketing, we may use your information to provide you with marketing communications that you request or that we feel may be of interest to you. We will do this by SMS, email, social media advertising or telephone depending on the communication preferences you share with us.

If you are an existing customer, we may contact you by email and/or SMS with information about products and services, which are similar to those we previously provided to you, unless you have indicated that you do not want to hear from us.

If you are a new customer, we may contact you by telephone, email and / or SMS only if you consent.

You may ask us at any time not to use your information for marketing purposes by contacting us on info@factr.co.uk

Who Do We Share Your Information With?

We may share your information with any companies in our group.

We may share your information with other organisations in the case of the following circumstances:

• If we sell or buy any business or assets, (as we may share your data with the prospective seller or buyer).
• If we or substantially all of our company assets are acquired by another party, in which case your information will be one of the transferred assets
• If we have to share your information to comply with legal or regulatory requirements.
• If we have to enforce or apply our terms and conditions of use or any other agreements or to protect our rights, property or our customers etc.
• This may involve exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.
• We may also share your information with third parties who provide services to us.
• Except as set out in this Privacy Policy, we will not disclose your personal information to any other third parties.

How do we keep your information secure?

All your information is stored on our secure servers. Any payment transactions will be encrypted. If you have a username, password or other login details, which enable you to access certain parts of our site, you must not allow any other person to use them and must treat them as confidential. If you believe or suspect that someone else knows your login details you must contact us at info@factr.co.uk as soon as possible. 

Your rights

You have the right to access your information. You have the right to ask us not to process your information or pass your information to other companies or organisations for marketing purposes.

How to contact us

If you have any questions about the above policy please send them to info@factr.co.uk and we will respond as quickly as possible and treat it as a matter of urgency. 

FACTR, Unit A,
MOXY HOTEL,
Boughton,
Chester,
CH3 5BS